Privacy Policy For Our Water Restoration Company

Over 100 5-Star Reviews
Free Estimates and Quotes
100% Satisfaction Guaranteed
Child, Family & Pet Safe Processes
24-Hour Emergency Service
Fully Licensed & Insured

Introduction

At Pro Water Restoration Fort Myers, we are committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, and protect the personal data you provide to us when you visit our website or engage with our services. By using our website http://waterrestorationfortmyers.com/ and providing your personal information, you agree to the terms outlined in this Privacy Policy.

Scope of the Policy

This Privacy Policy applies to all users of the website and customers of Pro Water Restoration Fort Myers, located at 6240 Topaz Ct, Fort Myers, FL 33966, United States. This document covers the collection, use, and sharing of personal data we collect through our website, in person, or via any other communication method.

Information We Collect

Personal Information

We collect various types of personal information depending on your interaction with us. This information may include:

Contact details: Name, email address, phone number, and home or business address.
Service information: Details related to the water damage restoration services you request, including property details, service history, and payment information.
Communication data: Emails, phone calls, or any other form of communication with us.

Non-Personal Information

We also collect non-personal information automatically when you visit our website. This data helps us understand how users interact with our site and may include:

IP address: Your device’s IP address is automatically collected when you access our website.
Cookies: Small data files that are stored on your device to track user behavior and preferences.
Device information: Type of device, operating system, and browser used to access our website.
Analytics data: Information collected through third-party tools like Google Analytics to monitor website traffic and user behavior.

How We Collect Information

Direct Collection

We collect personal information directly from you when you:

Contact us via phone, email, or website forms.
Request water damage restoration services.
Engage in contracts or other business transactions with Pro Water Restoration Fort Myers.

Automated Collection

Non-personal information is collected automatically when you browse our website through:

Cookies: We use cookies to enhance your experience and gather analytics data.
Web beacons: These are tiny graphic images or other web programming code that may be included in our emails or web pages.

How We Use Your Information

Service Delivery

We use your personal information to deliver the water damage restoration services you request, including scheduling appointments, providing estimates, and communicating about ongoing projects.

Communication and Marketing

With your consent, we may use your contact information to send you promotional material, updates about our services, or important notices about changes to our terms and policies.

Legal Compliance

We may be required to share your personal information in order to comply with legal obligations, respond to legal requests, or protect our legal rights.

Website Improvements

Non-personal information collected via cookies and analytics tools helps us improve our website, optimize performance, and enhance user experience.

Sharing of Information

Third-Party Service Providers

We may share your personal information with third-party service providers who help us operate our business, including:

Payment processors: To facilitate payments for services rendered.
Email marketing platforms: To send promotional or service-related emails.
Data analytics tools: To analyze website performance and user behavior.

These third parties are contractually obligated to protect your data and only use it for the purposes we specify.

Legal Disclosure

We may disclose your personal information in the following circumstances:

Compliance with laws: To comply with legal obligations, court orders, or other legal processes.
Protection of rights: To protect the rights, safety, and property of Pro Water Restoration Fort Myers, its employees, customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners as part of the business transaction. We will notify you of any such changes and your rights regarding your personal data.

Your Privacy Rights

Access to Your Information

You have the right to request a copy of the personal information we hold about you. If you would like to access your information, please contact us using the details provided below.

Correction and Deletion

If your personal information is inaccurate or incomplete, you have the right to request that we correct or delete it. We will make every effort to ensure that your data is up to date and accurate.

Opt-Out of Marketing Communications

If you no longer wish to receive marketing emails from us, you can opt-out by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.

Data Portability

You may request that we transfer your personal data to another organization or to you, under certain circumstances.

Lodging a Complaint

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority or contact us directly to resolve the issue.

Security of Your Information

Data Protection Measures

We take the security of your personal data seriously. To protect your information from unauthorized access, loss, or misuse, we implement a variety of technical, administrative, and physical security measures. These include:

Encryption: Sensitive data, such as payment information, is encrypted during transmission.
Access controls: Only authorized employees and contractors have access to your personal data.
Regular audits: We regularly review our security practices to ensure they are up to date and effective.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.

Use of Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognize your browser and capture information about your website activities.

Types of Cookies We Use

Necessary cookies: Essential for the website to function properly.
Performance cookies: Help us analyze how visitors use our website, improving its functionality.
Advertising cookies: Used to display relevant advertisements to you based on your browsing history.

Managing Cookies

You can choose to disable cookies through your browser settings. However, doing so may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Pro Water Restoration Fort Myers does not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal data, please contact us immediately, and we will take steps to remove that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of our website or services following the update indicates your acceptance of the revised Privacy Policy.